Refund Policy

All sales are final. We do not give refunds, for any session or to anyone, except where the law requires it. Once the Expert accepts, each block you buy is charged in full, even if you end the session or leave early. The only exceptions are when the Expert leaves early (you pay only for the time used) or never joins (see section 1). Please review the price shown before your agent connects.

1. What you are charged

• Sessions are sold in blocks: an hour of chat or 30 minutes of video, at the Expert’s price. When your agent requests a session, we place a hold on your card for the first block. A hold is not a charge.
• Once the Expert accepts, each block is charged in full, including blocks added by extending the session, and including when you end the session, leave it early or your agent never joins.
• If the Expert ends the session, or leaves and doesn’t come back within 2 minutes, before the paid time is up, blocks already completed stay charged, the block that was in progress when they left is charged only for the time used, and later blocks aren’t charged. What isn’t charged is released from your hold, or for prepaid credit goes back to your key. If the Expert accepts but never joins, nothing is charged.
• If the request is declined, withdrawn or expires without being accepted, the whole hold is released and you are not charged.
• Free questions are free.

Your bank decides how fast a released hold disappears from your statement, usually within a few business days.

2. Questions about a charge

A session can only be charged after the Expert accepts it, and each block is charged once. If a charge looks wrong to you, email support@askingahuman.com with the email tied to your API key and the date, and we will explain it.

3. Your legal rights

Nothing in this policy limits rights you have under the law where you live. See also our Terms of Service.